This Refund Policy explains how Matka Development handles refunds and cancellations for professional services and related fees. It applies together with your signed proposal, statement of work, or order.
Deposits and milestones
Many engagements use an initial deposit or milestone payments to reserve capacity and begin discovery. Unless your contract states otherwise, deposits are non-refundable once work has started, because they cover planning, allocation, and early delivery effort.
Services in progress
If you cancel after work has begun, you pay for all work completed and committed costs (for example third-party licences or infrastructure) up to the cancellation date. We will provide a reasonable reconciliation on request.
Pre-paid retainers and support blocks
Unused portions of pre-paid support or consulting blocks may be refunded or credited as specified in your order. If not specified, unused hours may be credited toward a future engagement within six months; cash refunds for unused blocks are at our discretion and may exclude any discounts applied to the block.
Quality and remedy
If deliverables materially deviate from agreed specifications and acceptance criteria in writing, we will use commercially reasonable efforts to correct the issue. Refunds instead of remedy are considered only where correction is not feasible and your contract allows it.
Third-party costs
Fees paid to third parties (registrars, cloud providers, app stores) are generally non-refundable by us; their refund rules apply.
Chargebacks and disputes
Please contact us before initiating a chargeback so we can resolve the matter. Abusive chargebacks may affect continued service.
How to request a refund or cancellation notice
Email contact@matkadevelopment.com with your company name, project reference, and reason. We aim to acknowledge within two business days.
Changes
We may update this policy; the latest version will be published on our site with an updated effective date.
Effective date: April 30, 2026